I haven’t received my e-tickets. What should I do?
If you requested that your tickets be emailed to you, SABO will email a PDF document attachment to the email address you provided on your order. To troubleshoot e-tickets please note:
  • You must have a PDF reader installed on your computer in order to open the attachment.
  • Your email account must not block unrecognized email addresses. If your email account is set up this way, please unblock leisure@canton-mi.org.
  • Your email account must not block email attachments. If your email account is set up this way, please unblock the .PDF file extension.
  • If you are able to open the PDF document attachment on your computer, it will ask you for a password. Please enter the password that you provided with your online order. The password is case sensitive.
  • If you are unable to open the e-tickets attachment, or if you have not received an email, please call the Village Theater box office at 734/394-5300. The box office manger will either re-send your e-tickets to you or re-direct your order to Will Call. Will Call may be picked up from the Village Theater box office 1 hour before the show.

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1. My transaction was cancelled mid-sale. Did it go through?
2. I accidentally bought tickets to the wrong show. May I exchange them?
3. I haven’t received my e-tickets. What should I do?
4. I asked for my tickets to be mailed to me. How long will it take?