Are there senior citizen and student rates?

Numerous performances have a special rate for seniors / students and groups.  Senior rates are for patrons 60 years of age and older and student rates are for youth ages 18 and under. 

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1. My transaction was cancelled mid-sale. Did it go through?
2. Are there senior citizen and student rates?
3. I accidentally bought tickets to the wrong show. May I exchange them?
4. I haven’t received my e-tickets. What should I do?
5. I asked for my tickets to be mailed to me. How long will it take?