Water and Sewer Rates and Billing
Questions on Water and Sewer Charges? Please call 734/394-5240
This office manages more than 23,000 water accounts in the community which translates into over 96,000 water bills every year.
Water and Sewer Rates effective May 1, 2013
The new 2013 water rates will take effect May 1, 2013. Despite an 9% increase in the cost of water supplied to Canton from the Detroit Water and Sewerage Department, there will be no increase in the average residentail constomer's water and sewer bill for 2013. This reflects internal cost cutting from 2011-2013 which offsets increases in wholesale costs for water and sewer treatment services from DWSD and YCUA. Also, higher than projected consumption in 2012 significantly assisted in maintaining the same rates as last year.
Odd/Event Voluntary Outdoor Water Restrictions
To help reduce future water rate increases, Canton is asking all customers to comply with our odd/even voluntary outdoor water restrictions.
By following these voluntary restrictions, we can cooperatively help reduce water use during peak demand periods and help reduce future rate increases.
All water bills sent out after May 1 will be calculated using the new rates. For more information on Canton's water and sewer charges please call Water Billing at 734/394-5240.
How we calculate water and sewer rates
Delinquent Accounts Water Shut-Off Notification Process
If the residential customer fails to pay, or make arrangements for a payment plan, by the due date on their water bill, then 10 days later, the customer will be notified in writing and given an additional 14 calendar days from the date of the notice to make payment. Failure to pay will result in 7 days later, the residential customer's door will be tagged with a shut off notice stating that water service will be terminated by the date noted on the posted tag.
If water service isn't available for more than 24 hours, the house cannot be occupied in accordance to Township Ordinance 78-165.
Water will not be shut off during the months of January 1 through March 31. Water will not be shut off over a weekend, or over a holiday.
Payments must be paid in full with guaranteed funds (money order, cash, credit cards) before the water will be turned on.
A charge of $50 for the involuntary disconnection will be added to the account. A reconnection charge of $50 will be added to the account
A residential water meter is read once each quarter. This reading is obtained outside your house by one of two methods.
In most cases, there is a touch pad outside your home which sends a reading from the meter in your basement to an electronic reading device. This reading is exactly the same as the in-house reading. In some cases, the reading is obtained from a separate "outside" display, where a signal is sent from the "inside" meter.
Final Reads and Payments
If you are planning to move, don't forget to schedule a final reading at least 48 hours in advance.
There is a $20.00 fee for a final reading.
Night Deposit Box
A Night Deposit Box for your water bill payment is located on the southeast side of the Canton Administration Building, 1150 Canton Center South.
You may pay your water bill through our on-line service with Chase Bank's Pay Connexion. Click on the On-Line icon on this page and enter your water account number to look up your account and schedule your payment.
Payments can be made the same day or scheduled for a later date. Payments must be made before 4:30 PM to be credited to your account for that date.
When using the Pay Connexion system, be sure your bank routing number and account number are correct. Incorrect numbers may result in your payment being returned by the bank clearing house and a $25.00 returned item fee charged to your account.
Why is my bill so high?
Often, when Canton residents receive their bills, they wonder why it is so high. Residents are billed once each quarter for water usage. One thing to keep in mind is that the bill reflects usage for the previous three months. In other words, a bill received in the fall will have summer usage on it. By this time we find that many residents forget how frequently they may have watered over the summer, and are shocked at their bill.
To find out how much water you have used in any given period, just substract the reading used on your last bill from the current meter reading. Read your meter left to right using the numbers in the thousand digits printed on the white background. That number reflects how many thousands of gallons you have used since your last billing.